Support
Help for Scale Seller users, Amazon sellers, brands, and agencies using our ecommerce operations platform.
Email Support
Use this email for account access, Amazon authorization, seller connection, billing, and technical questions.
Website
Scale Seller is available as a web application for authorized business users.
Response Time
Most requests receive an initial response within 1 business day.
Urgent access or authorization issues should include the affected account email and seller connection details.
What We Can Help With
- Amazon Selling Partner API authorization and seller account connection issues
- Seller dashboard, order, inventory, listing, financial, and report sync questions
- Amazon Ads and PPC reporting workflow support
- Organization users, hierarchy, role-based access, and client assignment questions
- Store audits, operational alerts, catalogue workflows, and account troubleshooting
- Security, privacy, data access, and account removal requests
Amazon Account Authorization
Scale Seller only accesses Amazon seller account data after an authorized user grants access through Amazon's authorization process. If you need to revoke access, you may disconnect the seller account in Scale Seller or manage app authorization from Amazon Seller Central where available.
Before Contacting Support
- Confirm you are signed in with the correct Scale Seller account.
- Confirm your Amazon seller account is active and that you have permission to authorize apps.
- Include the marketplace, seller account label, browser, and a short description of the issue.
- For sync issues, include the page name and approximate time the issue occurred.
Privacy and Data Requests
For privacy, data access, deletion, or security questions, email support@scaleseller.com. You can also review our Privacy Policy.
Company
Scale Seller
Email: support@scaleseller.com
Website: https://scaleseller.com